Returns & Exchanges

At Catalina Crunch, we want you to love your snacks; however, due to the perishable nature of our food products, we cannot accept returns for food items once they have shipped. If you are unsatisfied with your order or it arrived damaged, please contact our support team within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Review Our Policy

  Ensure your request is made within 30 days of the delivery date and pertains to quality issues or shipping damage, as we do not accept returns for personal taste preferences.

• 2.
  Gather Documentation

  Prepare your order number and take clear photos of any damaged packaging or product inconsistencies to help us expedite your request.

• 3.
  Contact Support

  Email our Crunch Team at [email protected] with your order details and photos to initiate a formal review of your claim.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.